AOCC Technology Programs Specialist
- The Position
The Lee County Port Authority a seeking a highly professional individual to join our airport operations team where you will ensure optimum performance of all the technology and programs used in the Airport Operations Control Center (AOCC). This includes critical public safety, security and other operational systems such as the 800 MHz radio system, Computer Aided Dispatch (CAD) system, Video Management Systems (VMS) and Access Control System (ACS). -
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Key Responsibilities
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Ensures the 800 MHz radios, CAD system, VMSs, ACS, and all other AOCC technology and software applications function efficiently and effectively on a 24/7 basis
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Troubleshoots and serves as the point of contact for any technical issues and service outages reported by direct users of any AOCC technology system
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Works directly with LCPA IT, LCPA Maintenance, Motorola, software application vendors and County stakeholders to ensure that issues are reported and promptly resolved
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Coordinate with LCPA IT to research, identify, and implement any additional applications or technology solutions that will assist the AOCC
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Creates and delivers training to AOCC personnel on the proper use and functionality of all systems
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Works with the department director, airport police liaison, and airport rescue & firefighting liaison to implement CAD response configurations, map changes and updates, event types, and deployment records
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Minimum Requirements
- Must be 18 years of age or older and possess a valid Florida driver's license
- Must possess a high school diploma or GED
- Must obtain and maintain all Criminal Justice Information System (CJIS) requirements for unescorted access throughout LCPA properties
- Must have a minimum of three (3) years of experience in public safety technology or aviation technology systems.
- Demonstrated expertise in the operation and maintenance of systems similar to those identified in this job description (800 MHz radio systems, CAD, VMS, ACS) is highly preferred
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Other
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Schedule: Although this position is primarily expected on-site during business hours, it requires the ability to work different shifts (nights, weekends and holidays) depending upon the needs of the department and may be adjusted periodically. This position is subject to holdover or recall on a 24-hour basis for essential services and emergencies.
