Terminal Operations Duty Manager

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.

JOB SUMMARY

Under the direction of the Terminal Operations Manager, the Duty Manager supports the daily operation of the airport terminal, parking facilities, and ground transportation programs. This position helps ensure safe, secure, efficient, and customer-focused airport operations through coordination with airlines, tenants, regulatory agencies, service providers, and Airport Authority departments. The position collaborates with airport stakeholders, including airlines, TSA, concessionaires, and service providers, to enhance passenger experience, implement service improvement initiatives, and support the achievement of organizational goals through industry best practices and operational excellence.

DUTIES AND RESPONSIBILITIES

• Leadership and Customer Experience
• Provides day-to-day leadership to promote accountability, high performance, and exceptional customer service while assisting with staff oversight, facility operations, regulatory compliance, customer service initiatives, and emergency response activities.
• Assists Terminal Manager with Personnel Management and Staff Development.

Terminal and Operational Management

• Assist in overseeing daily terminal operations to ensure efficient and effective customer service delivery.
• Conducts routine inspections of terminal facilities, concession areas, passenger amenities, information displays, signage, and public areas; identifies deficiencies and coordinates corrective actions as needed.
• Ensures Terminal Operations and Custodial staffing levels are aligned with daily airline operating schedules and passenger activity.
• Maintains accurate and up-to-date information on the Flight Information Display System (FIDS).
• Coordinates with airport stakeholders to resolve terminal, parking, and passenger service issues in a timely and effective manner.
• Assists Terminal Manager with administrative and special projects.
• Assists Terminal Manager with Regulatory Compliance, Safety and Security requirements.

Facilities and Asset Coordination

• Coordinates with Facilities, Terminal Operations, and Custodial staff to maintain the cleanliness, appearance, and functionality of terminal, rental car, and parking facilities.
• Coordinates with appropriate Airport Authority departments on terminal-related projects, including construction, maintenance, renovations, relocations, and signage improvements.
• Assists in identifying operational improvements and facility enhancement opportunities that support airport objectives and customer satisfaction.

Ground Transportation and Parking Operations

• Plans, organizes, and manages airport ground transportation services, including shuttle operations, taxi services, transportation network companies, and other commercial vehicle activities.
• Serves as a liaison with rental car companies and ground transportation providers to ensure efficient operations and effective communication.
• Coordinates with Terminal Operations and Parking personnel to maintain efficient parking operations, including gate systems, customer service functions, and revenue monitoring.
• Addresses parking-related customer concerns and assists in implementing operational improvements.

MINIMUM JOB REQUIREMENTS

•  Associate’s degree in aviation, business administration, or related field (or an equivalent combination of related education and experience).
• A minimum of 5 years’ experience in the Aviation industry directly related to the duties and responsibilities specified
• A minimum of 5 years’ experience in Customer Service and/or similar certification related to Customer Service
• Valid Florida Driver’s License.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general and commercial aviation operations and airport procedures.
• Strong problem-solving and decision-making skills.
• Commitment to providing excellent customer service.
• Effective verbal and written communication skills.
• Ability to interpret and enforce regulations, policies, and procedures.
• Proficiency with aviation communication systems and radio equipment.
• Working knowledge of Microsoft Office applications and related software.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

WORKING CONDITIONS AND PHYSICAL EFFORT

• Ability to work evenings, weekends, holidays, and emergency response situations as operational needs require.
• Ability to work in both office and field environments, including terminal, parking, and airside operational areas.
• May be required to respond to airport emergencies and operational disruptions outside normal working hours.
• Ability to lift 50 pounds and walk for most of the day.

Equal Opportunity Employment:

The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, veteran status, age, disability, or genetic information.

The Charlotte County Airport Authority is a Veterans’ Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295, Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.

Reasonable Accommodation Statement

The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application, interview, and employment processes, in compliance with federal and state laws.

If you require a reasonable accommodation to participate in any part of the employment process, including the application or interview, or to perform essential job functions, please contact Human Resources at [email protected].